
How are you differentiating your organization and its offerings from your competition? If you had to list the five reasons why people buy from (or join) your organization, would your reasons be much different than your competitors’? “Superior quality,” “exceptional service,” and “competitive pricing” might keep you in the game, but they’ll never differentiate you enough to guarantee the win.
When I’ve asked clients or audience members to list their five reasons and then swap lists with the person sitting next to them, participants quickly realize that their list lacks uniqueness and that any list in the room could be their own.
In this article, I will give you some practical ways that you can differentiate your organization in both the short term and long term.
SHORT TERM: Improving Your Five Reasons
1. Perform the Five-Reasons-Why Exercise: Write down the five reasons why people currently buy from your organization.
2. Refine the Reasons: Refine each reason by adding specificity. For example, instead of “great service,” try “three-hour response time” or “126% faster service than industry competitors.” In terms of time frame, you may be able to refine some reasons (or discover new ones altogether!) instantaneously, while others may require months Continue reading →